Operational stress · Private · Seven days a week
First Responder Therapy
You shouldn’t have to explain the job before you can talk about it.
Therapy and counselling for firefighters, paramedics, police, dispatchers, corrections officers and other emergency workers. Virtual sessions, evenings and weekends, for people in British Columbia, Ontario, Alberta, Saskatchewan, Manitoba, and Newfoundland & Labrador.
Therapy for first responders, at a glance. TEO Counselling provides therapy for firefighters, paramedics, police and dispatchers, every session online. It is delivered by Mohamad Shabib, CCC (#11249205, CCPA), in English or Arabic across all six provinces, with Advanced EMDR training through an EMDRIA-approved programme, IFS Levels 1 and 2, Gottman Method Level 1 and 2, crisis response experience, and concurrent trauma and addictions work with first responders at Edgewood in Nanaimo. Individual sessions are $150 and couples sessions $175, each 60 minutes, no intake or assessment fee. No provincial health plan covers counselling in private practice; every session comes with an insurance-ready receipt, and direct billing is available with Mohamad for Pacific Blue Cross and TELUS eClaims plans. The first step is a free 15-minute consultation on a video call or a scheduled phone call, booked online, no referral needed.
Who this is forThe people who work the calls
→Firefighters — career and volunteer
→Paramedics and emergency medical responders
→Police officers, sheriffs, and civilian members
→911 dispatchers and call takers
→Corrections officers and probation staff
→Search and rescue
→Emergency room and ICU staff
→Military members and veterans now in first responder work
It is also for the people who live with you — partners can notice the change first. Couples sessions are available. You do not need a diagnosis to book, and you do not need a dramatic story either. Some people come after one call that will not leave them alone. Some come after twenty years of small ones stacking up.
What an operational stress injury actually is
Operational stress injury is a plain-language term. It describes what repeated exposure can do to a nervous system over time. It is not weakness and it is not a character flaw.
The body can learn to scan, brace, and move fast. That learning keeps you sharp on shift. It can be hard to switch off when the shift ends.
It can show up as broken sleep. Or anger that arrives before you do. Or sitting where you can see the door. Or feeling almost nothing at home, while everyone around you feels everything. Some people type “PTSD” into a search bar when they start looking. Others just know something changed. Nothing on this page is a diagnosis.
None of that means you cannot do the job. It means the load has been carried a long time, with little room to put it down.
Why “I’m fine” comes out first
“I’m fine” is the sentence that comes up again and again. It is not a lie. It is equipment. It gets you through the call, the debrief, and the drive home.
Crew humour does similar work. It keeps everyone moving. It also keeps everything at arm’s length, including from you.
Then there is the career fear. Saying something out loud can feel like handing someone a reason to pull you off the truck, the car, or the desk. That fear is not irrational. It is one reason a call like this one can get put off for years.
You can bring “I’m fine” into the first session and keep it. You decide what you talk about, and when.
EMDR, IFS and Gottman — matched to your goals
Trauma therapy for paramedics, firefighters and police is not one fixed method. Sessions are matched to what you want to work on.
EMDR is used for calls that stay stuck on replay. IFS looks at the part of you that runs hot and the part that goes flat. Gottman-based work is used in couples sessions. Sessions can also cover sleep, anger, and avoidance. You set the pace.
Who you’d be working with
Mohamad Shabib is MACP, CCC. He is EMDRIA-trained in EMDR, with IFS Levels 1–2, Gottman Levels 1–2, and hands-on addictions experience.
He worked at Edgewood in Nanaimo, a residential treatment centre. People there were carrying trauma and addiction at the same time, and first responders were part of that work. He has also done crisis response, First Nations community mental health, and refugee support on two continents.
Read his full bio →Confidentiality
What you say in session is confidential. It is not shared with your employer, your union, or your service without your written consent. No summaries. No updates. No quiet phone calls. The law sets four limits, and it is better to name them than to leave you guessing: a risk of serious harm to you or someone else, a child in need of protection, a court order or subpoena, and the reporting duties a regulatory college can impose. Nothing outside those four goes anywhere, and all of it is covered again in the first session before anything else starts.
Whether to open a WorkSafeBC claim is your decision, not anyone else’s. Ask during the consultation and we will tell you plainly what we can and cannot bill, so you are never assuming coverage that is not there. TEO is an approved provider with BC’s Crime Victim Assistance Program (CVAP).
Session details
Send your receipt to your benefit plan or member assistance program to see what it covers.
Book a Free ConsultationThe questions people actually search
Does EMDR work for first responders with PTSD in Canada?
EMDR — Eye Movement Desensitization and Reprocessing — is a structured trauma therapy used with first responders in Canada for calls that stay stuck on replay; at TEO it is delivered online by an EMDRIA-trained therapist, and no therapy can promise a particular outcome.
One thing responders may want to know before anything else: EMDR does not require you to narrate every detail of a call out loud. The work targets specific incidents — the pileup, the call involving a child, the one you have never told anyone about — and how they sit in your nervous system now. What EMDR offers is a methodical way to work through the calls that stayed, one at a time, at a pace you control. More on how EMDR works.
Is there therapy for 911 dispatchers with PTSD?
Yes. 911 dispatchers and call takers can access the same trauma therapy as the crews they dispatch — at TEO, online, seven days a week, at hours that fit console shifts.
Dispatch trauma is real, and it can go unrecognized. You hear the worst minutes of a person’s life in one ear while typing with both hands, and then the line goes quiet and you may never learn how it ended. There is no scene to leave and no drive back to the hall to shake it off — just the next call in the queue. If the headset follows you home — replayed audio, dread around certain call types, going flat between shifts — that is exactly the kind of load this work is built for. Dispatchers count as first responders here, full stop.
Is an occupational stress injury the same as PTSD?
Not exactly. Occupational stress injury — used interchangeably with operational stress injury (OSI), a term that began in Canada’s military and veteran community — is an umbrella description for persistent psychological difficulty after work-related trauma, while PTSD is one specific diagnosis that can sit under that umbrella.
You do not need either label to book. First responders can carry real operational stress without meeting the criteria for any diagnosis, and therapy does not gatekeep by terminology. If a formal diagnosis ever matters for a claim or a benefits process, that assessment belongs with a physician or a psychologist — counselling works alongside that care, not instead of it. The clinical picture behind the terms is on our PTSD and complex PTSD page.
What does first responder counselling cost in Canada?
At TEO, individual sessions are $150 CAD per 60-minute session, couples sessions are $175 CAD per 60-minute session, and the initial 15-minute consultation is free.
You get a receipt after every session to submit to extended benefits or a member assistance program. Appointments run seven days a week from 12pm to 9pm Pacific, which lands in the evening in every province we serve — workable before a night shift, after a day shift, or on a four-off stretch. If anything would be billed through a claim or a program, ask during the consultation and we will tell you plainly what we can and cannot bill.
A free tool for this
The Moral Injury Toolkit is a free printable on guilt, shame and repair after a call that broke something you actually believe — it separates guilt from shame and does not weigh the facts of any event.
You might also need
- CVAP-funded counselling — BC funding for victims of crime
- PTSD and complex PTSD — the clinical picture behind occupational trauma
Therapy is not a crisis service
- 9-8-8 Suicide Crisis Helpline — call or text 9-8-8 (Canada, 24/7)
- Kids Help Phone (for young people) — 1-800-668-6868, or text CONNECT to 686868
- Hope for Wellness Help Line — 1-855-242-3310 (24/7)
If you are in immediate danger, please call 911.
A short call, on your rotation.
Start with a free 15-minute consultation. You ask the questions. You get a sense of whether this is a fit. There is no pressure to book afterward. No waiting room, no parking lot, no one seeing your vehicle outside a clinic — pick a time that fits around your shifts.
Book a Free ConsultationOr text (519) 760-5211
Not ready to book? Send a message instead.
If you would rather ask about scheduling, privacy or coverage before booking, send a short note and we will reply by email.